Using this website
The site uses labeled forms, visible keyboard focus, responsive layouts and a skip-to-content link. Your browser’s zoom and text settings are supported. Motion is reduced when your device requests it. If a field or page is difficult to use, you can describe the issue in the trip request notes and ask the team for an alternative method of arranging your journey.
Accessibility information
Hotel features are attributed to sources where available and should be reconfirmed for the exact room and dates. Tour and equipment requests are reviewed for the arrangements needed by the individual traveler. Website accessibility and physical access at a destination are different matters; this page does not certify every provider or place listed.
Preguntas frecuentes
Respuestas prácticas para planificar el próximo paso.
¿Cuándo queda confirmada mi reserva?
Una consulta es una solicitud de revisión. Para reservas online, verifica el pago exitoso y la confirmación escrita. Un pago rechazado o pendiente no es una reserva pagada completada.
¿Dónde consulto cancelaciones y reembolsos?
Revisa las condiciones de reserva y del servicio antes de aceptarlas. Reembolsos, plazos y cambios dependen de esas condiciones; solicitarlo no aprueba automáticamente un reembolso.