Requests and confirmation
Submitting an enquiry does not confirm availability, reserve stock or charge a payment. The team reviews your requirements and provides the applicable price and conditions. A service is confirmed only when the operator accepts it and completes any required confirmation steps. The quotation must identify the service, inclusions, dates, charges and cancellation conditions.
Rental period and locations
Review the rental period, rate and any delivery, collection or selected-extra charges for your item before paying. Delivery and collection locations must be agreed. A different address or extension may affect availability and cost and requires confirmation. Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized. Use equipment according to the supplied instructions and report a fault promptly.
Changes and cancellations
Send a change or cancellation request using your reference, email and private access code. The form records a request for review; it does not promise an automatic refund or immediate cancellation. The cancellation, refund, deposit and damage conditions supplied with your confirmed quotation apply. Request these conditions before accepting a booking.
Preguntas frecuentes
Respuestas prácticas para planificar el próximo paso.
¿Cuándo queda confirmada mi reserva?
Una consulta es una solicitud de revisión. Para reservas online, verifica el pago exitoso y la confirmación escrita. Un pago rechazado o pendiente no es una reserva pagada completada.
¿Dónde consulto cancelaciones y reembolsos?
Revisa las condiciones de reserva y del servicio antes de aceptarlas. Reembolsos, plazos y cambios dependen de esas condiciones; solicitarlo no aprueba automáticamente un reembolso.