Frequently asked questions
Practical answers to help you plan the next step.
Is the displayed price per day?
Only a rate labelled per day is a daily rental price. Your final total depends on the rental dates, item, delivery, collection and any selected extras. Review the checkout breakdown before paying.
Does a listed item mean it is available?
A catalogue listing is not a stock guarantee. Search your dates in the rental form. Items awaiting stock, pricing or specialist review cannot be booked automatically.
Can you deliver to reception before I arrive?
Agree who will receive the equipment and share a reachable contact number. Hotel reception may receive it only if the hotel and our team have agreed this in advance. Tell us promptly if your arrival time changes. Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.
What if I need to extend my rental?
Use the private management link in your confirmation or contact the team before the agreed collection time. Extensions depend on stock and a revised price; they are not automatic.
Are oxygen and CPAP devices suitable for everyone?
No. A qualified provider must confirm the prescribed device, settings, accessories and supply arrangements. A catalogue photo or rental enquiry does not establish clinical suitability.
Can I stay in my wheelchair during the journey?
Tell us before booking. The vehicle, boarding system, wheelchair compatibility and occupant restraints must be checked for your chair and journey. Do not assume this is included in a standard vehicle booking.
Can I book only transport for an excursion I already have?
Yes, request the journey with the operator name, exact meeting point, departure time and return arrangements. Your activity tickets, guide and excursion remain with the original operator.
Can you arrange recurring appointment journeys?
Send the dates, appointment times, clinic entrance, pickup location and return needs. Each journey, waiting time and price must be agreed; one enquiry does not confirm a recurring schedule.
Is this an ambulance or emergency medical service?
No. We arrange non-emergency accessible transport and practical travel assistance. Short-notice requests depend on availability. For a medical emergency, contact the local emergency services.
Does assistance include nursing or lifting?
Do not assume nursing, medication administration, personal care or lifting is included. Describe the practical tasks you need so the team can confirm the appropriate scope, trained support and any separate arrangements.
Are all stops step-free?
Access varies by route and venue. Check steps, surfaces, slopes, walking distances, toilets and vehicle boarding in the individual tour details. Ask for confirmation of the points that are essential to your visit.
Can companions and children join the excursion?
Include every passenger and the ages of children in your request or booking. Prices, child seats, vehicle capacity and activity restrictions vary. Confirm the total group before checkout.
When is my booking confirmed?
An enquiry is a request for review. For online bookings, check the successful payment result and written booking confirmation. A declined or pending payment is not a completed paid reservation.
Where can I read cancellation and refund conditions?
Review the booking terms and the conditions shown for your selected service before accepting them. Refunds, cancellation deadlines and changes depend on those conditions; submitting a request does not automatically approve a refund.
Where will my equipment be handed over?
Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.
Is delivery to my room included?
Room delivery, carrying equipment from the handover point, assembly and personal assistance are not automatically included. If you need any of these arrangements, discuss them with the hotel and our team before booking and obtain confirmation.
How do I arrange collection?
Confirm the collection time and meeting point with our team. Hotel access restrictions may also affect collection. Keep the equipment and all supplied accessories ready for the agreed handover; leaving them unattended at reception does not confirm that collection is complete.