Requests and confirmation
Submitting an enquiry does not confirm availability, reserve stock or charge a payment. The team reviews your requirements and provides the applicable price and conditions. A service is confirmed only when the operator accepts it and completes any required confirmation steps. The quotation must identify the service, inclusions, dates, charges and cancellation conditions.
Rental period and locations
Review the rental period, rate and any delivery, collection or selected-extra charges for your item before paying. Delivery and collection locations must be agreed. A different address or extension may affect availability and cost and requires confirmation. Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized. Use equipment according to the supplied instructions and report a fault promptly.
Changes and cancellations
Send a change or cancellation request using your reference, email and private access code. The form records a request for review; it does not promise an automatic refund or immediate cancellation. The cancellation, refund, deposit and damage conditions supplied with your confirmed quotation apply. Request these conditions before accepting a booking.
Frequently asked questions
Practical answers to help you plan the next step.
When is my booking confirmed?
An enquiry is a request for review. For online bookings, check the successful payment result and written booking confirmation. A declined or pending payment is not a completed paid reservation.
Where can I read cancellation and refund conditions?
Review the booking terms and the conditions shown for your selected service before accepting them. Refunds, cancellation deadlines and changes depend on those conditions; submitting a request does not automatically approve a refund.