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A little more clarity
Frequently asked questions
Practical answers to help you plan the next step.
When is my booking confirmed?
An enquiry is a request for review. For online bookings, check the successful payment result and written booking confirmation. A declined or pending payment is not a completed paid reservation.
Where can I read cancellation and refund conditions?
Review the booking terms and the conditions shown for your selected service before accepting them. Refunds, cancellation deadlines and changes depend on those conditions; submitting a request does not automatically approve a refund.