Frequently asked questions
Practical answers to help you plan the next step.
Where can I find my booking details?
Use the confirmation sent by the service you booked. Rental bookings use their private confirmation link; transfer and tour order details follow their booking process.
Does submitting a change immediately alter my booking?
A change request needs review. Keep your existing confirmation until the provider confirms the revised arrangements.
When is my booking confirmed?
An enquiry is a request for review. For online bookings, check the successful payment result and written booking confirmation. A declined or pending payment is not a completed paid reservation.
Where can I read cancellation and refund conditions?
Review the booking terms and the conditions shown for your selected service before accepting them. Refunds, cancellation deadlines and changes depend on those conditions; submitting a request does not automatically approve a refund.
Manage an equipment rental
Use the private booking link in your rental confirmation email. Rental references are separate from transfer and tour order numbers.
Track a paid order
Use your order number and billing email for transfer or tour orders processed through our checkout.