Requests and confirmation
Submitting an enquiry does not confirm availability, reserve stock or charge a payment. The team reviews your requirements and provides the applicable price and conditions. A service is confirmed only when the operator accepts it and completes any required confirmation steps. The quotation must identify the service, inclusions, dates, charges and cancellation conditions.
Rental period and locations
Review the rental period, rate and any delivery, collection or selected-extra charges for your item before paying. Delivery and collection locations must be agreed. A different address or extension may affect availability and cost and requires confirmation. Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized. Use equipment according to the supplied instructions and report a fault promptly.
Changes and cancellations
Send a change or cancellation request using your reference, email and private access code. The form records a request for review; it does not promise an automatic refund or immediate cancellation. The cancellation, refund, deposit and damage conditions supplied with your confirmed quotation apply. Request these conditions before accepting a booking.
Perguntas frequentes
Respostas práticas para planejar o próximo passo.
Quando minha reserva é confirmada?
Uma consulta é uma solicitação para análise. Nas reservas online, verifique o pagamento aprovado e a confirmação escrita. Um pagamento recusado ou pendente não é uma reserva paga concluída.
Onde consulto cancelamentos e reembolsos?
Revise os termos da reserva e do serviço antes de aceitar. Reembolsos, prazos e alterações dependem dessas condições; uma solicitação não aprova automaticamente um reembolso.