Hotel authorization before delivery
Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized. Share the hotel’s full name, exact address, lead guest name and any entry instructions with our team. A paid booking does not itself authorize delivery staff to enter the property.
Who receives your equipment?
Agree who will receive the equipment and share a reachable contact number. Hotel reception may receive it only if the hotel and our team have agreed this in advance. Tell us promptly if your arrival time changes.
Moving the item beyond the handover point
Room delivery, carrying equipment from the handover point, assembly and personal assistance are not automatically included. If you need any of these arrangements, discuss them with the hotel and our team before booking and obtain confirmation. For beds or other bulky items, confirm access and any required setup before booking so the handover plan is workable.
Check your item at handover
Compare the item and supplied accessories with your confirmation. Ask for operating and return instructions for the actual model. Report visible damage, missing parts or a mismatch before use and contact our team for the next steps.
Rental dates and charges
Select the dates and times you need and review the rental period and total shown for the selected item before paying. All booking times are local to the Dominican Republic. Contact our team before the scheduled return if you need an extension; availability and any revised charge must be confirmed. Review the rental period, item rate, delivery, collection and selected extras in your booking breakdown before paying. A different collection address or a later change may affect the price and route; any revised arrangements must be confirmed with our team.
Collection and changing hotels
Confirm the collection time and meeting point with our team. Hotel access restrictions may also affect collection. Keep the equipment and all supplied accessories ready for the agreed handover; leaving them unattended at reception does not confirm that collection is complete. Moving equipment between hotels during your stay is a separate arrangement; selecting a different final collection address does not book that move.
Delays or access changes
Contact our team promptly if your arrival is delayed, hotel permission changes or the agreed recipient cannot attend. Confirm a revised handover plan before relying on a new time or location. Any change to charges follows the conditions agreed for your booking.
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Frequently asked questions
Practical answers to help you plan the next step.
How do I check equipment availability?
Choose your delivery and collection locations and dates in the booking form. You will see the equipment available for that period and its rental price before completing your details and payment.
Can equipment be delivered to my hotel?
Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.
Can I return equipment at another location?
Choose the collection address in the booking form and review the charges shown. Contact us if the address cannot be selected. Any change after booking requires route, timing and price confirmation.
How do I choose the right size?
Compare the item dimensions and capacity with your requirements, doorways and room layout. Ask for help if the listed information is not sufficient to establish a suitable fit.
Is the displayed price per day?
Only a rate labelled per day is a daily rental price. Your final total depends on the rental dates, item, delivery, collection and any selected extras. Review the checkout breakdown before paying.
Does a listed item mean it is available?
A catalogue listing is not a stock guarantee. Search your dates in the rental form. Items awaiting stock, pricing or specialist review cannot be booked automatically.
Can you deliver to reception before I arrive?
Agree who will receive the equipment and share a reachable contact number. Hotel reception may receive it only if the hotel and our team have agreed this in advance. Tell us promptly if your arrival time changes. Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.
What if I need to extend my rental?
Use the private management link in your confirmation or contact the team before the agreed collection time. Extensions depend on stock and a revised price; they are not automatic.
Are oxygen and CPAP devices suitable for everyone?
No. A qualified provider must confirm the prescribed device, settings, accessories and supply arrangements. A catalogue photo or rental enquiry does not establish clinical suitability.
When is my booking confirmed?
An enquiry is a request for review. For online bookings, check the successful payment result and written booking confirmation. A declined or pending payment is not a completed paid reservation.
Where can I read cancellation and refund conditions?
Review the booking terms and the conditions shown for your selected service before accepting them. Refunds, cancellation deadlines and changes depend on those conditions; submitting a request does not automatically approve a refund.
Where will my equipment be handed over?
Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.
Is delivery to my room included?
Room delivery, carrying equipment from the handover point, assembly and personal assistance are not automatically included. If you need any of these arrangements, discuss them with the hotel and our team before booking and obtain confirmation.
How do I arrange collection?
Confirm the collection time and meeting point with our team. Hotel access restrictions may also affect collection. Keep the equipment and all supplied accessories ready for the agreed handover; leaving them unattended at reception does not confirm that collection is complete.