Your equipment. Your location. Your holiday.

Choose your delivery and collection locations and dates in the booking form. You will see the equipment available for that period and its rental price before completing your details and payment.

Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.

Choose the collection address in the booking form and review the charges shown. Contact us if the address cannot be selected. Any change after booking requires route, timing and price confirmation.

Compare the item dimensions and capacity with your requirements, doorways and room layout. Ask for help if the listed information is not sufficient to establish a suitable fit.

Only a rate labelled per day is a daily rental price. Your final total depends on the rental dates, item, delivery, collection and any selected extras. Review the checkout breakdown before paying.

A catalogue listing is not a stock guarantee. Search your dates in the rental form. Items awaiting stock, pricing or specialist review cannot be booked automatically.

Agree who will receive the equipment and share a reachable contact number. Hotel reception may receive it only if the hotel and our team have agreed this in advance. Tell us promptly if your arrival time changes. Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.

Use the private management link in your confirmation or contact the team before the agreed collection time. Extensions depend on stock and a revised price; they are not automatic.

No. A qualified provider must confirm the prescribed device, settings, accessories and supply arrangements. A catalogue photo or rental enquiry does not establish clinical suitability.

An enquiry is a request for review. For online bookings, check the successful payment result and written booking confirmation. A declined or pending payment is not a completed paid reservation.

Review the booking terms and the conditions shown for your selected service before accepting them. Refunds, cancellation deadlines and changes depend on those conditions; submitting a request does not automatically approve a refund.

Some hotels require advance authorization for delivery staff. Please arrange this with your hotel before delivery. We hand over equipment at the hotel lobby when access is permitted, or at the security gate if entry is not authorized.

Room delivery, carrying equipment from the handover point, assembly and personal assistance are not automatically included. If you need any of these arrangements, discuss them with the hotel and our team before booking and obtain confirmation.

Confirm the collection time and meeting point with our team. Hotel access restrictions may also affect collection. Keep the equipment and all supplied accessories ready for the agreed handover; leaving them unattended at reception does not confirm that collection is complete.